Raffles Hospital Shanghai - Customer Service

Patient Services

Patient Services Overview

How to make an appointment?

Please call our customer service team at +86 21 61293000 to arrange the best date and time 

for your visit.

New patient

If you are visiting Raffles Hospital Shanghai for the first time, please arrive 15 minutes before your 

appointment and our customer service will set up the medical file for you. 

Please bring your ID or passport and insurance card and be prepared to answer some health 

history questions.

Direct billing

Our hospital provides direct billing services. Please discuss the direct billing options available to you 

with our customer service team.

To make your stay in the hospital a comfortable one, you can expect to enjoy the following facilities 

and services.

Facilities and Services


Electric Bed

Your hospital bed is an electric bed. It has easy control buttons for adjusting bed positions.

Precaution: For safety, please ensure no one is under the bed when the bed adjustment functions are being activated.

Nurse Call Bell

Please use the call bell if you need assistance from the ward staff.

Food Service

We offer an in-room dining concept with a menu offering a broad selection to satisfy many personal tastes and preferences. You may choose from a variety of cuisines including Western, Asian favourites and Japanese prepared for you by our kitchen with the supervision of our dieticians. With due regard to religious sensitivities, no pork or lard is used in the preparation of the meals.


Local television programmes and selected radio channels are available from the TV set in your room. Refer to TV channel 1 for all TV programmes and radio channels available.

Bedside Telephone

Bedside telephones are available in all the rooms.

Safe Deposit Box

Please make use of the safe deposit box available in your room to safe keep your cash and other valuables.


You will receive a complimentary toiletry pack containing a face towel, bath gel, toothbrush, toothpaste, shower cap, comb and shampoo. Additional toiletries packs and disposable shaving kit are chargeable.


Hairdryer is available upon request. Please ask the nurse if you need assistance.


Slippers are available upon admission.


The power in Singapore is 240 Volts. Two and three pin adaptors for electrical appliances are available for loan. Please ask the nurse if you need assistance.

Internet Access

Internet access on your own computer/mobile devices is available by connecting to the free wireless service provided within the hospital (Raffles Hospital).

Once connected, open up any browser to be brought to the RMG disclaimer page. Click “I Agree’ to access the wireless service. Please ask the nurse if you need assistance.

Mail Drop Service

This is located at the reception counter in the main lobby.

Mobile Phones

The use of mobile phones in the hospital is discouraged as it disrupts patient’s rest. Mobile phones are allowed for emergency use by staff only.

Iron & Ironing Board

Iron and ironing board is available upon request. Please speak to the nurse if you require this service.


Please report any problems in your room to the nurse.

No Smoking

Smoking in the hospital is prohibited by law.


Our car park is for free.


Coming to the Hospital


Raffles Hospital Shanghai

📍 地址 Address

200 Yuan Zhao Road, Pudong New District, Shanghai (Qiantan area)


☎️电话 Tel

+86 21 6129 3000

📮邮箱 Email


Parking Services

Free parking available at Raffles Hospital Shanghai

24-Hour Hotline
+86 21 6129 3000