Raffles Medical Shenzhen Clinic - Customer Service

Patient Services

Patient Services Overview

Newly patients

If this is your first visit to Raffles Medical Center, please arrive 15 minutes before the appointment and our customer service will establish a medical record for you. Please bring your ID card or passport and insurance card, and be prepared to answer some brief health history questions.


Direct Billing

Raffles Medical accepts health plans offered by most major insurance carriers. We update our list of insurance providers frequently, so call us today if you don’t see yours listed.

How we handle insurance at Raffles Medical

We bill your insurance provider for each visit, and you cover the co-payment or deductible, just like you would at any doctor’s office. The amount that you owe depends on the specific health insurance plan you have. If you have any questions, call the number on your insurance card to learn more about your coverage. For your co-payment or for those who prefer to pay out-of-pocket, we accept checks, debit, and credit cards.

Please note: We only accept primary insurance coverage for direct billing.


How to make an appointment

The Raffles Medical Appointment Hotline is (0755) 2669 3667. Please call our customer service team to arrange the best medical consultation date and time for you.

Chaperone Policy

Raffles Medical is commit ted to providing a safe, comfortable and dignified environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.

Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a chaperone at the time of request. However occasionally, it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

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Coming to the Hospital


Room 107, Hengyu Center Building A, No. 19, Dengliang Road, Nanshan District, Shenzhen

咨询热线 Hotline: 0755 2669 3667

邮箱 Email: enquiries_shenzhen@rafflesmedical.com

Parking Services

Navigate to the underground parking lot of Hengyu Center and walk approximately 50 meters to the clinic.